Cancellation & Refund Policy

1. Overview

At The Design Ladder, we are committed to providing exceptional products and services to our customers. We understand that there may be occasions where you need to cancel an order or request a refund. This policy outlines the terms and conditions under which cancellations and refunds are accepted.

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2. Cancellation of Orders

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2.1. Digital Products/Services:

• Orders for digital products or services (such as digital downloads, online courses, or consultancy services) cannot be canceled once the order has been placed and payment has been processed.

• If you wish to cancel a digital service that has not yet been initiated (e.g., an online course that has not started or a service that has not been delivered), you may do so within 24 hours of placing the order by contacting us at [email/contact information]. After 24 hours, cancellations are not accepted.

2.2. Physical Products:

• If you wish to cancel an order for a physical product, please contact us within 24 hours of placing the order. Orders cannot be canceled once the product has been dispatched.

 

3. Refund Policy

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3.1. Digital Products/Services:

• Refunds for digital products or services are not provided once the product has been downloaded or the service has been initiated.

• In exceptional circumstances, such as if the product/service is defective or significantly different from the description, a refund may be granted at the discretion of The Design Ladder. Please contact us with your concerns within 7 days of purchase.

3.2. Physical Products:

• Refunds for physical products are only provided if the product is defective or damaged upon delivery. If you receive a defective or damaged product, please contact us within 7 days of receipt with details of the defect or damage.

• To be eligible for a refund, the product must be unused and in the same condition as you received it, including the original packaging.

 

4. How to Request a Cancellation or Refund

• To request a cancellation or refund, please contact our customer service team at [email/contact information] with your order details, including the order number and the reason for the cancellation or refund request.

• Our team will review your request and respond within 3-5 business days with further instructions.

 

5. Refund Processing

• Approved refunds will be processed within 10-15 business days. Refunds will be issued using the original payment method used at the time of purchase.

6. Changes to This Policy

• The Design Ladder reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.